1520 Sheridan Drive | Buffalo, NY 14217 | 716.874.1644 | 1.800.424.2202 | Fax: 716.874.4920

Management & Staff

Corporate Management

Eric Keller
Ext. 201

Corporate Management, Legal, Supervises MIS activities, Accounting, Process Innovation

John Barton
Ext. 241

Commercial & Personal Lines Manager, Market Development

Diane Nelder
Ext. 221

Keller Installment Program Supervisor

Rob Martin
Ext. 204

Marketing Manager, Producer Relations

Laurie Fratantonio
Ext. 220

Human Resource Manager

Beverly Cotter, ACSR, CPIW
Ext. 212

Operations & Quality Control Manager

Commercial Lines

Underwriters

Andrew Coric
Ext. 229

General Liability, Special Events, DBL, Accident Insurance (AD & D)

Lynn Duerr
Ext. 258
Property and General Liability
Alan Hall
Ext. 264

Professional Liability, (D&O, E&O, EPL), Pollution & Umbrella

Dennis Lamping
Ext. 242

Property, General Liability, Pest Control, Social Services and Garage Liability

Margaret Lawniczak
Ext. 247

Property and General Liability

Elaine Lovelace
Ext. 248

Package, General Liability and Workers Compensation

Frederic Stievater
Ext. 250

Property, General Liability, Garage Liability, Social Services and Workers Compensation

Anthony J. Farina
Ext. 249

Senior Downstate Production Underwriter

Renewal Underwriters

Dawn Lawley
Ext. 245
Sandra Smejles
Ext. 267

Support Staff

Policy Issuance - E & S Filing

Jennifer Grosskopf, ACSR
Ext. 240
Patricia Needler
Ext. 243

Excess Lines Endorsement Processing

Joann Clark
Ext. 262

Customer Service

Heather Coogan
Ext. 269
Deanna Novosat
Ext. 268
To Order Loss Runs

Certificate Issuance

Lisa Hodge, ACSR, Team Leader
Ext. 214

Travel Trailer, Watercraft

Request Certs by E-mail

Underwriting Support Staff

Sophia Kraft
Ext. 244

Operations Support Staff

Marian Gauthier
Ext. 254

Receptionists

Kathy Thomas
Ext. 200

Commercial Claims

Andrew Coric
ext 229
Heather Coogan
ext 269
Deanna Novosat
ext 268
To Order Loss Runs

Accounting

Susan Gigante
Ext. 202

Accounts Current, Payables, Audits & Endorsement Account

Jamie Sliwinski
Ext. 257

Broker Payables, Audits & Endorsement Accounting

Barbara Isaacson
Ext. 233

Accounts Receivable

Information Systems

Robert Monkelbaan
Ext. 205

Network administration, application programming, user training & troubleshooting

Personal Lines Underwriters/Claims

Audrey Hart
Ext. 231

Motorcycle Only

Dawn Velarde
Ext. 233

Motorcycle Only

Leianne Timmerman
Ext. 213

Motorcycle Insurance, In home Daycare, Commercial Day Care

Delores Krieger
Ext. 210

Motor Homes, Rental Mobile Homes, Watercraft

Lisa Hodge
Ext. 214

Daycare, Watercraft, Travel Trailer

Keller Installment Programs (KIP)

Diane Nelder
ext 221

Keller Installment Programs Supervisor

Laurie Fratantonio

New Business Processing